Made In Cookware Reviews

I purchased the complete set from Amazon. It included a non stick pan. After the first use cooking bacon, The pan was burnt and un cleanable. I followed instructions for cleaning including the vinegar and baking soda solution. In the end , nothing seemed to work.

I contacted customer service, explained the situation. They agreed to send me a replacement pan. I asked the representative ( Abigale ) what to do with the old pan. She said discard it or donate it. So, I discarded it. Fast forward 2 weeks, no replacement. I called them up and inquired about the replacement. They told me they would not replace it and I would have to go through Amazon. At this point, I cannot return it because I have no item to return since I followed through on customer service suggestion of just getting rid of the bad pan. So, needless to say. DO NOT buy made in if you think you will get satisfactory customer service. They will misleads you and do anything to avoid honoring a warranty.

I am now out a pan and no replacement. I refuse to give them a dime.

Neutral review for the time being for the following reasons.
1) Ordering process was relatively simple; at least for my case.
2) Have not tried their cookware yet. Quality testing will have to wait.

purchased a 3.5 Qt non- stick sauté pan less than 6 months of use the non- stick is peeling off with NO support from the company. They state that due to being clean in a dishwasher they will not warranty the product. This is nonsense I have washed both my AllClad and others with no effect as seen on this pan. Even there box at the time stated that hand washing is preferred it still could be placed in the dishwasher. But they would gladly sell me a new pan.

The pans include a doodle lettering on the bottom of the pans, making the cookware look quite unprofessional. Unfortunately, this important detail is not shown in any photos on their website.

I decided to return the products, and since I bought the products from the UK, there was a $25 fee for cross-border returns. I explained to customer support that I couldn't know about the doodles and asked if they could cover the return fee, which they declined.

I've been trying to raise a query with their help team and they have completely blanked me. More than a week and no response -and I've chased. They are trying to claim that they offer a high-end product -but have no customer service at all. Also- their website prices don't quote including VAT of the local market it's set to. Avoid. Pay the extra to get All-Clad.

The cookware is fine however not quite All Clad quality. The ordering process is flawed from the beginning. The products are typically advertised as in stock when in fact that may not be true. I recently got an email that one of their pans was back in stock. Four days after ordering I received no shipping or backordered notification. Today is the 7th day and at this point I can only assume this is an item which is made as they are ordered in effect nullifying "in stock". They've posted a disclaimer which states shipping may be impacted by coronavirus which quite frankly is becoming the standard for poor business practices... The shipping issue is significant in that when confronted with a direct question pertaining to the shipping date their response is vague and ambiguous. I believe their business model needs some adjusting and they will be fine. I completely concur with other comments that in the process of ordering you'll be inundated with unsolicited sale flyers and how to use advice. Other than that which I've pointed out the pans seem to be of good quality with tight lids. The knives are not heavy and seem balanced yet the quality in my opinion is not at the level of Wusthof or Shun which is what I use in our kitchen. That said they are of good quality and at least half the price. My suggestion to the Made in Cookware folks is to work on the fulfillment issues and you'll have a winner.

Note: I am reviewing the purchase process, not the cookware itself.

I placed an order for a pan. Following my order, I was MERCILESSLY spammed by the company. Here is the list of emails I received for this single order of just one item:

1) Welcome
2) We are processing your payment
3) Order confirmed
4) We charged you for the order
5) The shipment is out for delivery
6) The shipment is on the way
7) The shipment has been delivered
8) How to care for your new cookware

That is 8(!) emails for a single order. SHEER INSANITY.